Live Chat Staffing & Software Features

Your website will be powered by an
Industry Leading Chat Software
Staffed By Real Humans.

24/7/365 Support

An uninterrupted activity on your website, a non-stop journey
To make the most of every visitor opportunity, our chat agents remain active on your website 24/7/365.

Facebook Messenger Chat

Your Facebook followers get prompt attention
The chat engagements on your official Facebook page using native FB messenger are also promptly managed by our chat staff.

Text-To-Chat

Your visitors interact with our team
via Text Messaging

OctaChat’s solution makes the visitors able to communicate through mobile texting as well.

Live Call Connect

An instant live call with your prospect
customers is just a click away

Potential customers are connected with your team instantly through a phone call.

White Label Chat Services

Brand Our Services with your Agency's name
We can brand our Chat Widget, Dashboard & Email Notifications with your Agency's brand name + Logos.

Google Analytics Integration

Keep track of your web traffic and chat
engagements with Google Analytics

Our software supports easy integration with Google Analytics for tracking purpose.

Web Based Chat Portal

A dashboard with complete data of live
engagements and transcripts

You will be given access to a live chat portal having all your live conversation transcripts.

Customizable Branding & UI

We’ll make the live chat widget blend with your website theme
It’s important to consider your branding while having the chat feature up. That’s why we have the widget blending with the overall look of your website.

Monthly Reporting

Stay updated with lead conversion
stats every month

You will be sent a monthly report including all useful stats showing a complete picture of our performance, along with the user engagement trends on your website.

Personalized Script

Our chat flow comes from what we’re good at
and your suggestions

The script will be based on how you would like us to greet your visitors. We’ll share guidelines having the essence of our support experience.